March 21, 2024

Process Mapping – If you can’t describe what you’re doing, you don’t know what you’re doing

Allowing a team of people to discuss their process – how they are doing the work – is one of the best investments an organisation can make. People often do not have the same understanding of how tasks are done, […]
March 20, 2024

Leader Standard Work – So much more than a checklist

We often see leaders busily collecting all checklists and scrutinizing them for completeness. This reduces a leader to a controlling manager and when incomplete checklists need to be addressed the resulting conversation is likely to be defensive. In this way, […]