March 21, 2024

Process Mapping – If you can’t describe what you’re doing, you don’t know what you’re doing

Allowing a team of people to discuss their process – how they are doing the work – is one of the best investments an organisation can make. People often do not have the same understanding of how tasks are done, […]
March 20, 2024

Leader Standard Work – So much more than a checklist

We often see leaders busily collecting all checklists and scrutinizing them for completeness. This reduces a leader to a controlling manager and when incomplete checklists need to be addressed the resulting conversation is likely to be defensive. In this way, […]
January 25, 2024

Process Improvement or Best Practice Implementation?

You want to improve your organisations’ competitiveness: provide better quality, better lead times or delivery performance, lower prices, or offer innovations to the customer. What action will you take to improve your internal capability to increase competitiveness? Will you go […]