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April 22, 2023
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Lean won’t work for us because….
May 5, 2023
Earth day
When giving time is worthwhile and fun
April 22, 2023
cutting of 't from can't
Lean won’t work for us because….
May 5, 2023
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You can’t Chat GPT what we do

create change

Knowledge, whether accurate or not, does not create change. It’s the effective application of this knowledge, the why/what/how/when/with who, that leads to a better future.

We used to say, “You can’t Google what we do”, when we were talking about our line of work. Rightfully so. The 10 billion hits that Google provided required significant sifting between nonsense and value. And even value and truth required to be collated from the hits that were relevant. And even this did not lead to a change in organisations. How to create change, based on knowledge of best practice methodologies, is still something that an AI cannot execute.

Yet ChatGPT has changed the field of knowledge management. I no longer need to look at 10 billion Google hits – I get one answer. What I have seen and heard so far is that these answers are largely spot on, and I have seen that ChatGPT is way more gracious than most human beings when presented with facts to demonstrate its errors. It apologises, states you are correct, and provides an updated answer. A humble, learning mentality; maybe it is a superior intelligence after all!

I’ve found ChatGPT a very useful tool, freely admitting I’m a novice and know less that 0.1% if its ability. The answers I have received are fast, knowledgeable, and well formulated. This is what ChatGPT answered when I asked, “How do you implement a lean management system?”. I have removed the detail of the six bullet points, but this detail was also spot on.

Introducing a lean management system involves several key steps:

  1. Define the goals and objectives
  2. Assess the current situation
  3. Develop a plan
  4. Train employees
  5. Implement the system
  6. Monitor and evaluate

Easy right? Again, it’s the effective application of acquired knowledge to create change that leads to a better future. It’s why we put the ‘People’ into Productivity People.

About the author: Geerten Lengkeek is the Managing Director of Productivity People