With Auckland coming down to level 1, there is discussion around the question: are we able to maintain our safe habits of contact tracing and mask wearing, which will enable New Zealand to deal with any subsequent outbreak swiftly and with the least amount of disruption?
What we are actually asking is: “Are we able to achieve systemic behavioural change?”
This is no easy task, because we are asking people to put effort into something that is not providing them with any immediate personal benefit in a perceived low risk situation. A bit similar to wearing a seat belt really. Wearing a seat belt has never given me any health benefit, but I would not dream of getting in a car without one.
So, is the answer to make it compulsory? Just as with seat belts? I think the situation is a bit more complex than that.
In business we see some companies pull off behavioural changes successfully where others fail. So, what is the secret to success? In my experience there are 5 components to successful change management:
Creating systemic behavioural change is the challenging but rewarding part of leadership. As a leader you need powerful practices and tools to enable your team to change their behaviour and focus on what matters most. A Daily Management System (DMS) is one such practice that can be used to help achieve a successful behaviour change within an organisation. DMS creates buy in, is easy to do, should be part of a daily routine, and inherently measures progress and celebrates success.